Sandra Fornasier

Sandra Fornasier is an impassioned customer experience professional with a 25+ year proven track record at building customer experiences that naturally guarantee mutually successful business outcomes in a B2B context. She cultivates a deep understanding of customer needs and behaviors and leverages data-driven insights to develop customer-centric strategies that drive brand loyalty. CCXP certified, skilled at defining and executing CX strategies, experience design and journey management, and inspiring cross-functional leadership teams to action. Her passion for delivering outstanding customer experiences has earned her a reputation as a visionary leader in the field. Her background in customer advocacy, customer success management, project and product management, as well as software architecture, keeps her laser-focused on CX strategies that impact business results.