{"id":1129,"date":"2025-09-24T09:00:00","date_gmt":"2025-09-24T14:00:00","guid":{"rendered":"https:\/\/blogs.autodesk.com\/autodesk-life\/?p=1129"},"modified":"2025-09-24T15:19:42","modified_gmt":"2025-09-24T20:19:42","slug":"developer-productivity","status":"publish","type":"post","link":"https:\/\/blogs.autodesk.com\/autodesk-life\/inside-autodesk\/developer-productivity\/","title":{"rendered":"How cross-team collaboration boosted developer productivity at Autodesk"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/blogs.autodesk.com\/autodesk-life\/wp-content\/uploads\/sites\/160\/DevRel-Blog-Cover-1024x576.jpg\" alt=\"\" class=\"wp-image-1131\" srcset=\"https:\/\/blogs.autodesk.com\/autodesk-life\/wp-content\/uploads\/sites\/160\/DevRel-Blog-Cover-1024x576.jpg 1024w, https:\/\/blogs.autodesk.com\/autodesk-life\/wp-content\/uploads\/sites\/160\/DevRel-Blog-Cover-300x169.jpg 300w, https:\/\/blogs.autodesk.com\/autodesk-life\/wp-content\/uploads\/sites\/160\/DevRel-Blog-Cover-768x432.jpg 768w, https:\/\/blogs.autodesk.com\/autodesk-life\/wp-content\/uploads\/sites\/160\/DevRel-Blog-Cover-1536x864.jpg 1536w, https:\/\/blogs.autodesk.com\/autodesk-life\/wp-content\/uploads\/sites\/160\/DevRel-Blog-Cover.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>At Autodesk, we talk a lot about building a culture that allows teams to innovate at scale. But innovation doesn\u2019t just come from technology \u2014 it comes from people working together to solve shared problems in smarter ways.<\/p>\n\n\n\n<p>Earlier this year, our teams in <a href=\"https:\/\/www.autodesk.com\/industry\/media-entertainment\">Entertainment Media &amp; Solutions (EMS)<\/a> and <a href=\"https:\/\/blogs.autodesk.com\/autodesk-life\/inside-autodesk\/developer-relations\/\">Developer Relations (DevRel)<\/a> partnered to rethink how internal developer support works. The result wasn\u2019t just an improvement \u2014 it was a transformation. And it\u2019s now becoming a model for scaling a great developer experience across the company.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The problem: Too many channels, too little clarity<\/strong><\/h2>\n\n\n\n<p>As EMS teams grew and our product suite expanded, our internal developer workflows began to show strain. Support questions were spread across multiple Slack channels. Issue tracking lived in Jira but often started in Slack, requiring manual follow-up. Developers were spending more time navigating processes than building products. We knew we could do better, and it had to start with clarity, efficiency, and a platform approach.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The solution: One channel, smart automation, and AI support<\/strong><\/h2>\n\n\n\n<p>Together, EMS and DevRel aligned on a shared strategy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slack consolidation:<\/strong> We unified EMS developer support into a single, focused Slack channel. This gave teams a central space to ask questions, share knowledge, and collaborate.<\/li>\n\n\n\n<li><strong>Custom Slack-to-Jira automation:<\/strong> Built by DevRel, this workflow allows developers to convert Slack conversations into structured Jira tickets with a click \u2014 retaining context and saving time.<\/li>\n\n\n\n<li><strong>AI-assisted support:<\/strong> On top of that automation, DevRel deployed an AI-powered layer that responds to questions in real time, helps triage issues, and recommends relevant documentation \u2014 all directly in Slack.<\/li>\n<\/ul>\n\n\n\n<p>These tools weren\u2019t off-the-shelf solutions. They were built in-house, tailored to how our developers actually work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The impact: More focus, less friction<\/strong><\/h2>\n\n\n\n<p>Since launching this approach, our developer response times have dropped significantly, and our internal support load has become more manageable and transparent. Additionally, our engineers are spending less time searching for help and more time writing code, and teams across Autodesk are now exploring how to adopt the same model.<\/p>\n\n\n\n<p>This was never just about streamlining tickets \u2014 it was about removing friction from developers\u2019 day-to-day work and giving them back time and focus.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why it worked: Platform thinking, real partnership<\/strong><\/h2>\n\n\n\n<p>What made this successful wasn\u2019t just the tools; it was also the partnership. EMS brought urgency and on-the-ground insight, while DevRel brought platform thinking, automation, and empathy for the developer journey. This collaboration is a reminder of what\u2019s possible when we solve for the experience first \u2014 and use technology to scale it.<\/p>\n\n\n\n<p>We\u2019re continuing to improve and scale this platform across other organizations inside Autodesk, with new features, analytics, and deeper AI integration. And we\u2019re learning a lot along the way.<\/p>\n\n\n\n<p>If you\u2019re thinking about how to improve the developer experience inside your own teams \u2014 whether that\u2019s at the scale of dozens or thousands \u2014 we\u2019d encourage you to start where we did: with a shared goal, a willingness to rethink old habits, and a commitment to building tools that developers want to use.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><em>Looking for a new career opportunity in tech?&nbsp;<\/em><a href=\"https:\/\/autode.sk\/adsklifeblog\"><em>Join us at Autodesk!<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our EMS and DevRel teams improved developer support with unified Slack channels, AI assistance, and smart automation, enhancing efficiency and collaboration.<\/p>\n","protected":false},"author":72443,"featured_media":1131,"menu_order":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[3],"tags":[178,32],"coauthors":[153,177],"class_list":["post-1129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-autodesk","tag-devrel","tag-tech","dhig-theme--light"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How cross-team collaboration boosted developer productivity at Autodesk | Autodesk Life<\/title>\n<meta name=\"description\" content=\"Our EMS and DevRel teams improved developer support with unified Slack channels, AI assistance, and smart automation, enhancing efficiency and collaboration.\" \/>\n<meta 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