Login issues to Autodesk Products & Services – Update

Deborah Lilley
Deborah Lilley December 7, 2022 2 min read

Incident Date: 17th November 2022‌

Summary

On November 17, 2022, Autodesk Identity Authorization service experienced a service disruption that may have impacted customers’ ability to sign in to Autodesk cloud products and use cloud-connected workflows from within our desktop products between 5:14 AM PST to 12:01 PM PST.‌

Impacted Services

Root Cause

Autodesk Actions

Autodesk conducted a post-incident analysis of the event and identified actions we plan to take to prevent a recurrence of this issue. Some of these actions include:

Autodesk recognizes our responsibility to ensure maximum reliability and redundancy of our products and services, and we remain committed to consistently delivering reliable and world- class experiences for our customers. We thank you for your patience and understanding as we work to resolve this issue.