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In the Fold: Autodesk news and opinions

Hiring an IT Team vs. Outsourcing the IT Operations

Few businesses operate without some online, computerized, and automated functions. These operations are managed by IT (information technology) specialists who understand the inner workings of computers, software, algorithms, and the internet. You depend on this technology to keep your business running, although you might not understand how it works.

IT professionals keep your business’s computer systems and online operations running smoothly and safely. However, should you hire one or outsource this function? Here are some vital considerations:

Outsourced IT: Pros

Small businesses are often better off outsourcing their IT operations to vendors like They seldom have enough work to keep a specialist busy full-time, leading to wasted work hours. Attracting top professionals to work at small companies can be challenging, as these enterprises often do not have the funds to pay the high salaries that such workers demand.

Companies find outsourcing their IT a better financial prospect as they are not responsible for hiring people and paying to provide them with benefits. This negates undergoing a challenging recruitment and selection process and saves money on overhead expenses.

IT workers and their equipment take up space in an office environment. By outsourcing, an employer does not need to worry about paying extra rent for additional space or buying the latest equipment. Everything is done remotely, and the professionals have their own equipment.

Outsourced IT: Cons

A significant drawback of outsourcing your company’s IT function is that you do not develop a personal relationship with your IT professional. Owners trust these individuals with sensitive information about their businesses. It can be hard to build a relationship with someone when you do not work together closely.

While outsourcing companies promise to attend to your business’s needs right away, this is not always the reality. Some companies face delays of hours or days in getting their outsourced IT professionals to fix a problem. This can compromise business operations, leading to profit losses.

In-house IT: Pros

One thing a business owner should never worry about when they hire IT professionals is getting their attention. These workers do not have other clients to service, and their focus is entirely on your operations and keeping them running. This puts you at a distinct advantage should unforeseen circumstances arise that compromise your IT systems. Someone is on the case right away and wholly dedicated to rectifying the problem.

Another advantage of in-house IT is that you do not need to explain your company’s unique system protocols or requirements. You might not always work with the same person, meaning you need to explain such things each time.

In-house IT: Cons

Attracting the best professionals to your company might be challenging if they can get better work elsewhere or prefer to work as freelancers, managing their time and working hours. This makes in-house IT an expensive option, and the cost may outweigh its benefits.

In-house IT specialists rely on their employers to provide training and development to keep them abreast of new trends. Outsourcing companies pay for this or demand that their employees fund their learning to stay on top of their game. This provides companies with significant cost savings.

Decision time

After weighing up the pros and cons of outsourced and in-house IT services, most business owners decide which option suits them best based on the company’s needs. No two organizations are identical, and there is no right or wrong answer in this debate. It depends on context.

Company owners must evaluate the prices of each option and the potential output. This helps them determine the most cost-effective choice. They need to save money but balance that against protecting business operations to get their money’s worth.