{"id":19978,"date":"2019-10-30T17:31:21","date_gmt":"2019-10-30T17:31:21","guid":{"rendered":"https:\/\/blogs.autodesk.com\/technology-manager-community\/?p=19978"},"modified":"2023-10-30T18:02:23","modified_gmt":"2023-10-30T18:02:23","slug":"previous-versions-are-you-supported","status":"publish","type":"post","link":"https:\/\/blogs.autodesk.com\/technology-manager-community\/2019\/10\/30\/previous-versions-are-you-supported\/","title":{"rendered":"Previous Versions: Are you supported?"},"content":{"rendered":"\n<p>Autodesk customers are busy, and we want to make it simple for you to get the information and support you need. That\u2019s why we\u2019re introducing a new Product Support Lifecycle that clarifies what support benefits you\u2019ll get when you\u2019re using previous versions of our software.<\/p>\n\n\n\n<p>Access to previous versions of Autodesk software is available as a subscription and maintenance plan benefit. When you\u2019re using a previous version, it\u2019s important to know what support resources are available to you. This allows you to make the right decision for your business on what version is best for your team to use, and avoid downtime due to security or technical issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How can I know if my version is supported? What does \u201csupport\u201d mean?<\/h2>\n\n\n\n<p>To find out if the previous version you are using is supported view the full <a href=\"https:\/\/knowledge.autodesk.com\/customer-service\/account-management\/users-software\/previous-versions\/previous-version-support-policy\">Product Support Lifecycle on the Autodesk Knowledge Network<\/a>, or review the summary below:<\/p>\n\n\n\n<p>Autodesk provides support to all current versions of our software plus previous versions listed on the <a href=\"https:\/\/knowledge.autodesk.com\/customer-service\/account-management\/users-software\/previous-versions\">Previous Version Eligible Product List<\/a>. In most cases, this is 5 versions back.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Current versions and eligible previous versions receive general support.&nbsp;<\/strong>Autodesk provides product activation, technical support, software updates, and hotfixes for versions with general support.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Non-eligible previous versions have reached end of support.<\/strong>&nbsp;Autodesk does not provide product activation, technical support, software updates, or hotfixes for these versions.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Can I still use a previous version that has reached end of support?<\/h2>\n\n\n\n<p>If you have an active maintenance plan and\/or subscription, you can continue to use a previously installed and activated version, even if that version has reached end of support. If you own a perpetual license for a version that has reached end of support, you still have rights to use the license for as long as you want.<\/p>\n\n\n\n<p>However, for unsupported versions, you will not be able to receive a new activation code to re-activate that version, for any device. We also will not release software updates or hotfixes for versions that have reached end of support, which could put you at risk for security issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">But I\u2019ve received an activation code in the past for a previous version that has reached end of support, what\u2019s changing?<\/h2>\n\n\n\n<p>We recognize there have been exceptions made in the past to our policy and the support we provided for non-eligible previous versions. To ensure you receive the level of support we are committed to provide along with new capabilities, we are matching our support practices to our policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I get on a supported version?<\/h2>\n\n\n\n<p><strong>I am on an unsupported version and have a subscription: <br><\/strong>Watch this <a href=\"https:\/\/autodesk.wistia.com\/medias\/5pya02y5ai?wtime=0s\">1-minute how-to video<\/a> to learn how to update your product version to a supported version from Autodesk Account.<\/p>\n\n\n\n<p><strong>I am on an unsupported previous version and not a subscriber: <\/strong><br>Subscribe at <a href=\"https:\/\/www.autodesk.com\/buy-online\">Autodesk.com<\/a> and receive access and support to current + eligible previous versions. Learn about other <a href=\"https:\/\/www.autodesk.com\/subscription\">subscription benefits<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s new in the latest release of my product?<\/h2>\n\n\n\n<p>To help our customers work more efficiently, we continue to improve key features and introduce new capabilities as current product versions are released. Learn more about what&#8217;s new in the latest release of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.autodesk.com\/products\/autocad\/features\">AutoCAD<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.autodesk.com\/products\/autocad-lt\/features\">AutoCAD LT<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.autodesk.com\/products\/civil-3d\/new-features\">Civil 3D<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.autodesk.com\/products\/inventor\/new-features\">Inventor<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.autodesk.com\/products\/maya\/features\">Maya<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.autodesk.com\/products\/revit\/new-features\">Revit<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.autodesk.com\/products\/3ds-max\/features\">3DS Max<\/a><\/li>\n<\/ul>\n\n\n\n<p>You can visit the Autodesk Knowledge Network to learn more about our <a href=\"https:\/\/knowledge.autodesk.com\/customer-service\/account-management\/users-software\/previous-versions\/previous-version-support-policy\">Product Support Lifecycle<\/a> or get your questions answered by visiting the <a href=\"https:\/\/forums.autodesk.com\/t5\/previous-version-support\/bd-p\/6051\">Previous Version Support Forum<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Autodesk customers are busy, and we want to make it simple for you to get the information and support you need. That\u2019s why we\u2019re introducing a new Product Support Lifecycle that clarifies what support benefits you\u2019ll get when you\u2019re using previous versions of our software. Access to previous versions of Autodesk software is available as [&hellip;]<\/p>\n","protected":false},"author":63617,"featured_media":19983,"menu_order":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-19978","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-improved-deployment-it-processes","dhig-theme--light"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Previous Versions: Are you supported? - Autodesk Technology Manager Community<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.autodesk.com\/technology-manager-community\/2019\/10\/30\/previous-versions-are-you-supported\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Previous Versions: Are you supported? - Autodesk Technology Manager Community\" \/>\n<meta property=\"og:description\" content=\"Autodesk customers are busy, and we want to make it simple for you to get the information and support you need. 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