{"id":1056,"date":"2015-03-27T10:00:00","date_gmt":"2015-03-27T08:00:00","guid":{"rendered":"https:\/\/blogs.autodesk.com\/villagebim\/2015\/03\/deposer-une-requete-d-assistance-autodesk.html"},"modified":"2021-02-09T22:21:30","modified_gmt":"2021-02-09T20:21:30","slug":"deposer-une-requete-d-assistance-autodesk","status":"publish","type":"post","link":"https:\/\/blogs.autodesk.com\/villagebim\/2015\/03\/deposer-une-requete-d-assistance-autodesk.html","title":{"rendered":"D\u00e9poser une requ\u00eate d&rsquo;assistance Autodesk"},"content":{"rendered":"<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01bb0807d617970d-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"image\" border=\"0\" height=\"185\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6022eecb4f37a.png\" style=\"border: 0px;padding-top: 0px;padding-left: 0px;padding-right: 0px;margin-left: auto;margin-right: auto;background-image: none\" title=\"image\" width=\"388\" \/><\/a><\/p>\n<p style=\"text-align: justify\">Depuis peu, le site de la souscription \u00e0 fait peau neuve pour r\u00e9pondre aux attentes des utilisateurs.<\/p>\n<p style=\"text-align: justify\">Le but de ce billet est de vous montrer comment poster une demande d\u2019assistance au travers du nouvel outil.<\/p>\n<p style=\"text-align: justify\">Rendez-vous sur le site de la <a href=\"https:\/\/manage.autodesk.com\/cep\/#products-services\/services\">souscription Autodesk<\/a>.&#160;Si vous aviez enregistr\u00e9 le lien vers l\u2019ancien site, vous serez directement redirig\u00e9.<\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01bb0807d62a970d-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"image\" border=\"0\" height=\"236\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6022eecd7ca17.png\" style=\"border: 0px;padding-top: 0px;padding-left: 0px;padding-right: 0px;margin-left: auto;margin-right: auto;background-image: none\" title=\"image\" width=\"449\" \/><\/a><\/p>\n<p>&#160;<\/p>\n<p>D\u00e9rouler le menu Assistance (en haut \u00e0 droite de la fen\u00eatre) et choisir <em>\u201cAfficher mes cas d\u2019assistance<\/em>\u201d,<\/p>\n<p>&#160;<\/p>\n<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01bb0807d638970d-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"image\" border=\"0\" height=\"197\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6022eecf8eccf.png\" style=\"border: 0px;padding-top: 0px;padding-left: 0px;padding-right: 0px;margin-left: auto;margin-right: auto;background-image: none\" title=\"image\" width=\"211\" \/><\/a><\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p style=\"text-align: justify\">A cette \u00e9tape, vous avez \u00e0 votre disposition plusieurs rubriques :<\/p>\n<blockquote>\n<p>&#8211; Assistance et technique produit,<\/p>\n<p>&#8211; Assistance API (<strong>A<\/strong>pplication <strong>P<\/strong>rogramming <strong>I<\/strong>nterface<em>),<\/em><\/p>\n<p>&#8211; Requ\u00eates d&#039;installation et de gestion des licences,<\/p>\n<p>&#8211; Requ\u00eates d&#039;enregistrement et d&#039;activation,<\/p>\n<p>&#8211; Mon Suscription (comprendre \u201cMa\u201d),<\/p>\n<p>&#8211; Id\u00e9es et suggestions,<\/p>\n<p>&#8211; Autre,<\/p>\n<\/blockquote>\n<p style=\"text-align: justify\">Il est \u00e0 noter que vous disposez une rubrique \u201c<em>Id\u00e9es et suggestions<\/em>\u201d, vous permettant de donner votre avis, voire d&#039;orienter de futurs d\u00e9veloppements.<\/p>\n<p style=\"text-align: justify\">Parmi la liste des choix pr\u00e9sents, cliquer sur \u201c<em>Assistance technique produit<\/em>\u201d,<\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01bb0807d642970d-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"image\" border=\"0\" height=\"571\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6022eed173bf5.png\" style=\"border: 0px;padding-top: 0px;padding-left: 0px;padding-right: 0px;margin-left: auto;margin-right: auto;background-image: none\" title=\"image\" width=\"486\" \/><\/a><\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p style=\"text-align: justify\">Enfin, laissez-vous guider par les diff\u00e9rentes questions.<\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01bb0807d650970d-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"image\" border=\"0\" height=\"566\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6022eed3c0299.png\" style=\"border: 0px;padding-top: 0px;padding-left: 0px;padding-right: 0px;margin-left: auto;margin-right: auto;background-image: none\" title=\"image\" width=\"478\" \/><\/a><\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p style=\"text-align: justify\">Nota : un onglet suppl\u00e9mentaire appel\u00e9&quot; \u201c<em>Afficher les requ\u00eates<\/em>\u201d vous permet de retrouver l\u2019historique de vos diverses demandes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Depuis peu, le site de la souscription \u00e0 fait peau neuve pour r\u00e9pondre aux attentes des utilisateurs. Le but de ce billet est de vous montrer comment poster une demande d\u2019assistance au travers du nouvel outil. Rendez-vous sur le site de la souscription Autodesk.&#160;Si vous aviez enregistr\u00e9 le lien vers l\u2019ancien site, vous serez directement [&hellip;]<\/p>\n","protected":false},"author":4760,"featured_media":2472,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[17,6],"tags":[20,1586,1587,1588],"class_list":["post-1056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouveautes","category-trucs-et-astuces","tag-autodesk","tag-centre-de-souscription","tag-deposer-une-requete","tag-hoteline","dhig-theme--light"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts\/1056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/users\/4760"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/comments?post=1056"}],"version-history":[{"count":0,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts\/1056\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/media\/2472"}],"wp:attachment":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/media?parent=1056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/categories?post=1056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/tags?post=1056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}