{"id":12069,"date":"2021-03-17T09:00:00","date_gmt":"2021-03-17T07:00:00","guid":{"rendered":"https:\/\/blogs.autodesk.com\/villagebim\/2021\/03\/astuce-contacter-l-assistance-autodesk-nouvelle-experience-utilisateur.html"},"modified":"2021-04-02T11:11:30","modified_gmt":"2021-04-02T09:11:30","slug":"astuce-contacter-l-assistance-autodesk-nouvelle-experience-utilisateur","status":"publish","type":"post","link":"https:\/\/blogs.autodesk.com\/villagebim\/2021\/03\/astuce-contacter-l-assistance-autodesk-nouvelle-experience-utilisateur.html","title":{"rendered":"[Astuce] Contacter l\u2019Assistance Autodesk \u2013 Nouvelle exp\u00e9rience utilisateur"},"content":{"rendered":"<p><a class=\"asset-img-link\" href=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b0263e995ea43200b-popup\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b0263e995ea43200b img-responsive\" height=\"264\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f342aa0.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"451\"><\/a><\/p>\n<p>Vous \u00eates un utilisateur des solutions \u00e9dit\u00e9es par la soci\u00e9t\u00e9 Autodesk et vous avez un souci, n\u2019h\u00e9sitez pas \u00e0 contacter l\u2019assistance Autodesk.<\/p>\n<p>J\u2019avais d\u00e9j\u00e0 \u00e9crit des billets qui portaient sur ce sujet, ils sont disponibles <a href=\"https:\/\/villagebim.typepad.com\/villagebim\/2019\/10\/astuce-comment-contacter-le-support-autodesk.html\">ici<\/a>, <a href=\"https:\/\/villagebim.typepad.com\/villagebim\/2015\/03\/deposer-une-requete-d-assistance-autodesk.html\">ici<\/a> et <a href=\"https:\/\/villagebim.typepad.com\/villagebim\/2020\/12\/mise-a-jour-obtenir-jusqu-a-cinq-versions-anterieures-a-votre-logiciel-autodesk.html\">ici<\/a>. Depuis quelques temps, Autodesk a perfectionn\u00e9 l\u2019exp\u00e9rience utilisateur Assistance afin de r\u00e9pondre aux diff\u00e9rents plans de maintenance mis en place (informations disponibles <a href=\"https:\/\/www.autodesk.fr\/plans\">ici<\/a>).<\/p>\n<p><a class=\"asset-img-link\" href=\"https:\/\/www.autodesk.fr\/plans\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b0278801b257c200d img-responsive\" height=\"349\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f40f811.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"451\"><\/a><span style=\"text-decoration: underline\">Nota :<\/span> Si vous souhaitez&nbsp; changer de plan de maintenance, je vous invite a contacter votre fournisseur de solutions Autodesk.<\/p>\n<p>Pour contacter l\u2019assistance Autodesk, rendez-vous \u00e0 <a href=\"https:\/\/knowledge.autodesk.com\/fr\/contact-support\">cette adresse<\/a> o\u00f9 vous retrouverez trois rubriques\u202f:<\/p>\n<ul>\n<li>Aide \u00e0 l\u2019achat en ligne<\/li>\n<li>Assistante avant-vente pour toutes les personnes (y compris \u00e9tudiants, professeurs et \u00e9tablissements de formation) qui souhaitent tester des versions d\u2019\u00e9valuation (30 jours)<\/li>\n<li>Assistance apr\u00e8s-vente<\/li>\n<\/ul>\n<p><a class=\"asset-img-link\" href=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b0278801b2586200d-popup\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b0278801b2586200d img-responsive\" height=\"265\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f4daa7f.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"446\"><\/a><\/p>\n<p>Laissez vous guider en cliquant sur les diff\u00e9rentes rubriques et \u00e0 titre d\u2019exercice, choisissons une demande d\u2019aide sur l\u2019utilisation d\u2019un logiciel que je poss\u00e8de d\u00e9j\u00e0 (Revit par exemple\u202f)\u202f:<\/p>\n<ul>\n<li>Bouton \u00ab Assistance apr\u00e8s-vente\u202f\u00bb\u202f:<\/li>\n<\/ul>\n<p><a class=\"asset-img-link\" href=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b0278801b25a1200d-popup\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b0278801b25a1200d img-responsive\" height=\"229\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f5a3aee.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"444\"><\/a><\/p>\n<ul>\n<li>Bouton \u00ab\u202fAide pour utiliser mon logiciel\u202f\u00bb<\/li>\n<\/ul>\n<p><a class=\"asset-img-link\" href=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b0278801b25b4200d-popup\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b0278801b25b4200d img-responsive\" height=\"211\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f661a3b.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"449\"><\/a><\/p>\n<ul>\n<li>Choix du logiciel et du num\u00e9ro de version<\/li>\n<\/ul>\n<p><a class=\"asset-img-link\" href=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b0278801b25d2200d-popup\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b0278801b25d2200d img-responsive\" height=\"194\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f7171c4.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"447\"><\/a><\/p>\n<p>Une connexion \u00e0 votre compte Autodesk est requise. Dans le cas contraire, vous serez invit\u00e9 \u00e0 vous connecter.<\/p>\n<p><a class=\"asset-img-link\" href=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b026bdec33950200c-popup\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b026bdec33950200c img-responsive\" height=\"134\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f7cea8c.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"447\"><\/a><\/p>\n<ul>\n<li>Choix final\u202f: suivant les rubriques que vous avez choisies et de votre niveau de plan d\u2019abonnement, vous aurez \u00e0 votre disposition plusieurs possibilit\u00e9s. Dans mon cas\u202f:<\/li>\n<\/ul>\n<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; * Planifier un appel t\u00e9l\u00e9phonique<\/p>\n<p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; * Cr\u00e9er une demande d\u2019assistance en remplissant un formulaire<\/p>\n<p><a class=\"asset-img-link\" href=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b026bdec33979200c-popup\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b026bdec33979200c img-responsive\" height=\"163\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f86b8cb.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"448\"><\/a><\/p>\n<p>Voici les autres possibilit\u00e9s suppl\u00e9mentaires\u202f:<\/p>\n<ul>\n<li>Du \u00ab\u202fchat\u202f\u00bb<\/li>\n<li>Demander d\u2019\u00eatre rappel\u00e9 (avec un temps d\u2019attente estim\u00e9)<\/li>\n<li>L\u2019agent virtuel d\u2019Autodesk \u2013 AVA<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b0278801b25fe200d img-responsive\" height=\"136\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f9289ff.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"444\"><\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"asset-img-link\" href=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b026bdec339b3200c-popup\"><img loading=\"lazy\" decoding=\"async\" alt=\"Efface1\" class=\"asset  asset-image at-xid-6a015391e15a28970b026bdec339b3200c img-responsive\" height=\"338\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/img_6066d3f9e2cac.jpg\" style=\"margin-left: auto;margin-right: auto\" title=\"Efface1\" width=\"451\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vous \u00eates un utilisateur des solutions \u00e9dit\u00e9es par la soci\u00e9t\u00e9 Autodesk et vous avez un souci, n\u2019h\u00e9sitez pas \u00e0 contacter l\u2019assistance Autodesk. J\u2019avais d\u00e9j\u00e0 \u00e9crit des billets qui portaient sur ce sujet, ils sont disponibles ici, ici et ici. Depuis quelques temps, Autodesk a perfectionn\u00e9 l\u2019exp\u00e9rience utilisateur Assistance afin de r\u00e9pondre aux diff\u00e9rents plans de [&hellip;]<\/p>\n","protected":false},"author":4760,"featured_media":12154,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4,15,3357,10,17,6],"tags":[3374,20,1588,886],"class_list":["post-12069","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-autodesk-bim-360","category-autodesk-revit","category-batiment","category-collaboration","category-nouveautes","category-trucs-et-astuces","tag-assistance","tag-autodesk","tag-hoteline","tag-support","dhig-theme--light"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts\/12069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/users\/4760"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/comments?post=12069"}],"version-history":[{"count":0,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts\/12069\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/media\/12154"}],"wp:attachment":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/media?parent=12069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/categories?post=12069"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/tags?post=12069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}