{"id":2340,"date":"2011-12-01T12:12:52","date_gmt":"2011-12-01T10:12:52","guid":{"rendered":"https:\/\/blogs.autodesk.com\/villagebim\/2011\/12\/sos-autocad-civil-3d-les-bons-premiers-rflexes.html"},"modified":"2021-02-24T08:48:24","modified_gmt":"2021-02-24T06:48:24","slug":"sos-autocad-civil-3d-les-bons-premiers-rflexes","status":"publish","type":"post","link":"https:\/\/blogs.autodesk.com\/villagebim\/2011\/12\/sos-autocad-civil-3d-les-bons-premiers-rflexes.html","title":{"rendered":"SOS AutoCAD Civil 3D, les bons premiers r&eacute;flexes&hellip;"},"content":{"rendered":"<p>&#160;<\/p>\n<p><a href=\"http:\/\/civilfrance.typepad.com\/.a\/6a0120a619192b970b015393d6985f970b-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"SOS1\" border=\"0\" height=\"184\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6035f6ba2cef5.jpg\" style=\"background-image: none;padding-left: 0px;padding-right: 0px;padding-top: 0px;border-width: 0px\" title=\"SOS1\" width=\"244\" \/><\/a><\/p>\n<p>En cas de difficult\u00e9s inattendues \u00e0 l\u2019installation ou \u00e0 l\u2019utilisation d\u2019AutoCAD Civil 3D, les \u00e9quipes Support d\u2019Autodesk mettent \u00e0 votre disposition sur le web une base compl\u00e8te de connaissance (en anglais), qui contribue \u00e0 apporter la plupart des r\u00e9ponses et solutions :<\/p>\n<p><a href=\"http:\/\/usa.autodesk.com\/adsk\/servlet\/ps\/index?siteID=123112&amp;id=3571865&amp;linkID=9240697\">http:\/\/usa.autodesk.com\/adsk\/servlet\/ps\/index?siteID=123112&amp;id=3571865&amp;linkID=9240697<\/a><\/p>\n<p>Elle se divise en 8 parties dont une qui traite par exemple sp\u00e9cifiquement de l\u2019installation et des licences.<\/p>\n<p><a href=\"http:\/\/civilfrance.typepad.com\/.a\/6a0120a619192b970b015437aa10c3970c-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"supportCIVIL\" border=\"0\" height=\"623\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6035f6bea29da.png\" style=\"background-image: none;padding-left: 0px;padding-right: 0px;padding-top: 0px;border-width: 0px\" title=\"supportCIVIL\" width=\"483\" \/><\/a><\/p>\n<p>&#160;<\/p>\n<p>J\u2019y ai trouv\u00e9 quelques cas que l\u2019on entend fr\u00e9quemment :<\/p>\n<p>&#8211; Je n\u2019arrive pas \u00e0 importer mes r\u00e9seaux Civil 3D dans Storm and Sanitary Analysis, j\u2019obtiens des messages d\u2019erreurs.<\/p>\n<p>J\u2019applique l\u2019hotfix <a href=\"http:\/\/usa.autodesk.com\/adsk\/servlet\/ps\/dl\/item?siteID=123112&amp;id=17218626&amp;linkID=9240698\">http:\/\/usa.autodesk.com\/adsk\/servlet\/ps\/dl\/item?siteID=123112&amp;id=17218626&amp;linkID=9240698<\/a><\/p>\n<p>Ce probl\u00e8me intervient sur les versions localis\u00e9s de Civil 3D uniquement.<\/p>\n<p>&#8211; J\u2019ai une erreur fatale au d\u00e9marrage de Civil 3D. En tant qu\u2019administrateur, tout fonctionne.<\/p>\n<p>J\u2019applique la proc\u00e9dure : <a href=\"http:\/\/usa.autodesk.com\/adsk\/servlet\/ps\/dl\/item?siteID=123112&amp;id=14929107&amp;linkID=9240697\">http:\/\/usa.autodesk.com\/adsk\/servlet\/ps\/dl\/item?siteID=123112&amp;id=14929107&amp;linkID=9240697<\/a><\/p>\n<p>&#160;<\/p>\n<p><a href=\"http:\/\/civilfrance.typepad.com\/.a\/6a0120a619192b970b015393d698a8970b-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"plus\" border=\"0\" height=\"58\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6035f6c328ae8.jpg\" style=\"background-image: none;padding-left: 0px;padding-right: 0px;padding-top: 0px;border-width: 0px\" title=\"plus\" width=\"58\" \/><\/a><\/p>\n<p>Toutefois, pour des difficult\u00e9s non list\u00e9es ou non li\u00e9es \u00e0 l\u2019installation, vous pouvez tout d\u2019abord chercher dans la base de connaissance,&#160; solliciter votre revendeur ou encore envoyer un message sur le forum fran\u00e7ais de Civil 3D :<\/p>\n<p><a href=\"http:\/\/forums.autodesk.com\/t5\/AutoCAD-Civil-3D-Francais\/bd-p\/357\" title=\"http:\/\/forums.autodesk.com\/t5\/AutoCAD-Civil-3D-Francais\/bd-p\/357\">http:\/\/forums.autodesk.com\/t5\/AutoCAD-Civil-3D-Francais\/bd-p\/357<\/a><\/p>\n<p>L\u2019int\u00e9r\u00eat du forum, c\u2019est par exemple, si vous poss\u00e9dez une licence sous souscription Gold ou Platinium, un bouton \u201cNeed an Answer\u201d suppl\u00e9mentaire apparaitra :<\/p>\n<p><a href=\"http:\/\/civilfrance.typepad.com\/.a\/6a0120a619192b970b015393d698b5970b-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"support_gold_platinium\" border=\"0\" height=\"62\" src=\"https:\/\/blogs.autodesk.com\/villagebim\/wp-content\/uploads\/sites\/154\/2021\/02\/img_6035f6c74ba1a.png\" style=\"background-image: none;padding-left: 0px;padding-right: 0px;padding-top: 0px;border-width: 0px\" title=\"support_gold_platinium\" width=\"174\" \/><\/a><\/p>\n<p>En le cliquant, Autodesk Support sera averti, traitera votre demande ou vous recontactera directement.<\/p>\n<p>Ce support via le forum inclut les logiciels suivants :<\/p>\n<ul>\n<li>AutoCAD 2009-2012<\/li>\n<li>AutoCAD Civil 3D<\/li>\n<li>AutoCAD LT<\/li>\n<li>Autodesk Inventor<\/li>\n<li>Autodesk Revit Architecture<\/li>\n<li>Autodesk Vault<\/li>\n<li>Installation &amp; Licensing<\/li>\n<\/ul>\n<p><em>Plus d\u2019informations (en anglais) sur ce nouveau programme ici :<\/em> <a href=\"http:\/\/forums.autodesk.com\/t5\/FAQ-How-To-Using-Autodesk\/New-button-for-Platinum-amp-Gold-Subscription-customers\/td-p\/3193042\" title=\"http:\/\/forums.autodesk.com\/t5\/FAQ-How-To-Using-Autodesk\/New-button-for-Platinum-amp-Gold-Subscription-customers\/td-p\/3193042\"><strong>http:\/\/forums.autodesk.com\/t5\/FAQ-How-To-Using-Autodesk\/New-button-for-Platinum-amp-Gold-Subscription-customers\/td-p\/3193042<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#160; En cas de difficult\u00e9s inattendues \u00e0 l\u2019installation ou \u00e0 l\u2019utilisation d\u2019AutoCAD Civil 3D, les \u00e9quipes Support d\u2019Autodesk mettent \u00e0 votre disposition sur le web une base compl\u00e8te de connaissance (en anglais), qui contribue \u00e0 apporter la plupart des r\u00e9ponses et solutions : http:\/\/usa.autodesk.com\/adsk\/servlet\/ps\/index?siteID=123112&amp;id=3571865&amp;linkID=9240697 Elle se divise en 8 parties dont une qui traite par [&hellip;]<\/p>\n","protected":false},"author":1016,"featured_media":2472,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[3283,3316],"tags":[],"class_list":["post-2340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-civil-3d","category-support-produit","dhig-theme--light"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts\/2340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/users\/1016"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/comments?post=2340"}],"version-history":[{"count":0,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts\/2340\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/media\/2472"}],"wp:attachment":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/media?parent=2340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/categories?post=2340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/tags?post=2340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}