{"id":538,"date":"2018-03-01T10:00:00","date_gmt":"2018-03-01T08:00:00","guid":{"rendered":"https:\/\/blogs.autodesk.com\/villagebim\/2018\/03\/une-question-logiciel-autodesk-voici-la-procedure.html"},"modified":"2018-03-01T10:00:00","modified_gmt":"2018-03-01T08:00:00","slug":"une-question-logiciel-autodesk-voici-la-procedure","status":"publish","type":"post","link":"https:\/\/blogs.autodesk.com\/villagebim\/2018\/03\/une-question-logiciel-autodesk-voici-la-procedure.html","title":{"rendered":"Une question logiciel Autodesk \u2013 voici la proc\u00e9dure"},"content":{"rendered":"<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01bb09f28621970d-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"clip_image002\" border=\"0\" height=\"107\" src=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01b8d2d98684970c-pi\" style=\"background-image: none;margin-left: auto;margin-right: auto\" title=\"clip_image002\" width=\"454\" \/><\/a><\/p>\n<p>&#160;&#160;&#160;&#160;<\/p>\n<p>Avez-vous d\u00e9j\u00e0 eu&#160; des questions sur les produits Autodesk ? Si oui et si vous \u00eates sous abonnement, vous disposez de multiples ressources pour vous aider, notamment :<\/p>\n<ul>\n<li><strong><u>Sp\u00e9cialistes Hotline :<\/u><\/strong> planifiez un appel, discutez avec nos sp\u00e9cialistes en ligne (disponibilit\u00e9 limit\u00e9e) ou contactez-nous par e-mail.<\/li>\n<li><strong><u>Assistance avec prise en main \u00e0 distance :<\/u><\/strong> obtenez des solutions \u00e0 vos probl\u00e8mes gr\u00e2ce aux experts.<\/li>\n<li><strong><u>Ressources en ligne :<\/u><\/strong> acc\u00e9dez \u00e0 notre base de connaissances et consultez des documents d&#039;aide, des didacticiels, des vid\u00e9os de formation et des forums d&#039;assistance de la communaut\u00e9. Nota : le site bien connu&#160;<a href=\"https:\/\/knowledge.autodesk.com\/\">Autodesk Knowledge Network<\/a> (AKN)<\/li>\n<\/ul>\n<p style=\"text-align: justify\">Dans le cas de l\u2019assistance, il y a trois moyens de rentrer en contact avec des sp\u00e9cialistes:<\/p>\n<p style=\"text-align: justify\"><strong>1- <\/strong><strong><u>A partir du lien AKN :<\/u><\/strong><\/p>\n<p style=\"text-align: justify\">&#160;&#160;&#160;&#160;<a href=\"https:\/\/knowledge.autodesk.com\/fr\/contact-support\/technical-support\">A cette adresse<\/a>, apr\u00e8s s\u2019\u00eatre connect\u00e9 \u00e0 son compte, l\u2019utilisateur s\u00e9lectionne le produit et puis il a la possibilit\u00e9 de poser sa question&#160; (ou d\u2019avoir un rendez-vous t\u00e9l\u00e9phonique)<\/p>\n<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01b7c94f1ec9970b-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"clip_image003\" border=\"0\" height=\"246\" src=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01b7c94f1ecd970b-pi\" style=\"background-image: none;margin-left: auto;margin-right: auto\" title=\"clip_image003\" width=\"454\" \/><\/a><\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-decoration: underline\"><strong>2-&#160;A partir de votre compte Autodesk :<\/strong><\/span><\/p>\n<p style=\"text-align: justify\">&#160;&#160;&#160;&#160;L\u2019utilisateur se connecte sur son <a href=\"https:\/\/manage.autodesk.com\/cep\/#products-services\/all?sort=%5B%7B%22field%22%3A%22displayName.raw%22%2C%22order%22%3A%22asc%22%7D%2C%7B%22field%22%3A%22accessType%22%2C%22order%22%3A%22asc%22%7D%5D&amp;start=0&amp;rows=100\">compte Autodesk<\/a> . Il s\u00e9lectionne \u00ab <em>Afficher mes demandes d\u2019assistance <\/em>\u00bb en cliquant sur le bouton \u00ab Assistance \u00bb (en haut \u00e0 droite de la fen\u00eatre).<\/p>\n<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01b7c94f1ed1970b-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"clip_image004\" border=\"0\" height=\"278\" src=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01bb09f28625970d-pi\" style=\"background-image: none;margin-left: auto;margin-right: auto\" title=\"clip_image004\" width=\"454\" \/><\/a><\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p style=\"text-align: justify\">Puis choisir <em>\u00ab Assistance technique produit<\/em> \u00bb.<\/p>\n<p><a href=\"http:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01bb09f28629970d-pi\"><img loading=\"lazy\" decoding=\"async\" alt=\"clip_image005\" border=\"0\" height=\"294\" src=\"https:\/\/villagebim.typepad.com\/.a\/6a015391e15a28970b01b7c94f1ed5970b-pi\" style=\"background-image: none;margin-left: auto;margin-right: auto\" title=\"clip_image005\" width=\"454\" \/><\/a><\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n<p style=\"text-align: justify\"><span style=\"text-decoration: underline\"><strong>3-A partir du site communautaire :<\/strong><\/span><\/p>\n<p style=\"text-align: justify\">&#160; &#160; Le site communautaire <a href=\"https:\/\/forums.autodesk.com\/t5\/custom\/page\/page-id\/ideas-page\">Autodesk IDEAS &#160;<\/a>dispose de multiples rubriques correspondant aux logiciels Autodesk o\u00f9 vous pouvez poser vos questions mais aussi faire vos recherches parmi les r\u00e9ponses d\u00e9j\u00e0 existantes.<\/p>\n<p style=\"text-align: justify\">Nota : l\u2019assistance est exclusivement r\u00e9serv\u00e9e aux utilisateurs sous abonnement<\/p>\n<p style=\"text-align: justify\">&#160; &#160; [ajout 01 mars 2018 10h40 (Merci Patrick :))] : Il existe aussi des&#160;forums francophones que vous pouvez trouver&#160;<a href=\"http:\/\/www.autodesk.fr\/forums\">ici.<\/a><\/p>\n<p style=\"text-align: justify\">&#160;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#160;&#160;&#160;&#160; Avez-vous d\u00e9j\u00e0 eu&#160; des questions sur les produits Autodesk ? Si oui et si vous \u00eates sous abonnement, vous disposez de multiples ressources pour vous aider, notamment : Sp\u00e9cialistes Hotline : planifiez un appel, discutez avec nos sp\u00e9cialistes en ligne (disponibilit\u00e9 limit\u00e9e) ou contactez-nous par e-mail. Assistance avec prise en main \u00e0 distance : [&hellip;]<\/p>\n","protected":false},"author":13092,"featured_media":2472,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[6],"tags":[530,20,44,762],"class_list":["post-538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trucs-et-astuces","tag-akn","tag-autodesk","tag-bim","tag-question","dhig-theme--light"],"acf":[],"_links":{"self":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts\/538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/users\/13092"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/comments?post=538"}],"version-history":[{"count":0,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/posts\/538\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/media\/2472"}],"wp:attachment":[{"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/media?parent=538"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/categories?post=538"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.autodesk.com\/villagebim\/wp-json\/wp\/v2\/tags?post=538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}