Bernd has worked for Autodesk Product Support since 2010. His main role quickly moved from supporting vanilla AutoCAD and Install & Licensing to providing technical support for AutoCAD Plant 3D and AutoCAD P&ID for both customers and partners. Currently he is the Knowledge Domain Expert for AutoCAD Plant 3D at Autodesk. Before his time at Autodesk he gained extensive experience over many years working in different sections of the IT industry: CAD-administration, network administration, database development, plot management, programming, project management, PDM-administration, GIS-applications and workflow systems with different products.