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If you are having problems logging in to the Autodesk University mobile app, here’s some information that may help you succeed.

  • Be sure you are using your AU 2012 registration account rather than your AU member account to log in.
  • Try logging in to the HTML 5 version of the app at If you can successfully log in that way, then try using the app again to log in.
  • If your AU 2012 registration username and/or password contains special characters, such as “@” “#” “!”, you will not be able to log in to the mobile app. Use the following instructions to change your account information:
    1. Go to
    2. In the My Account menu (located top right on the page), select Edit Login.
    3. Follow the instructions to change your username and/or password.  Use only letters and/or numbers.

If you continue to have problems, contact the AU Registration Team at:

Phone: 888-371-1722 (toll-free in the United States and Canada)
Phone: +1-415-446-7717
Fax: +1-415-507-1480
Hours: 8:00 a.m.–5:00 p.m., Pacific time

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